We aim to be a 100% cashless & debt-free business. GoCardless Direct Debit is our only method of payment for regular window cleaning because it’s the safest way to pay and you are covered by the Direct Debit Guarantee. Sorry but we do not accept cash, cards, cheques or bank transfers for regular window cleaning.
Payment is collected 3 days after your windows have been cleaned. You will receive and email from GoCardless prior to your payment is being taken informing you of the amount due and the date that the payment will be collected.
No, GoCordless only asks for a payment when a job is complete. It’s perfect for collecting regular regular payments such as 4 weekly window cleaning.
No, payment is only ever taken if your windows have been cleaned.
No, Payments are only ever taken after your windows are cleaned, if your are not having your windows cleaned for any reason payment will never be taken until you re-start your cleaning schedule.
Yes, you have full control as you would with any Direct Debit payment set up.
Yes, we use GoCardless for collecting one off payments for gutter cleaning, fascia and conservatory cleaning.
Have you completed the GoCardless Direct Debit Mandate on the ,,Payments’’ page?We require a GoCardless Direct Debit to be set up at least two days prior to your first clean date. We do not accept cash, cards, cheques or bank transfers for regular window cleaning.
We operate a window cleaning ‘’round’’ so we cannot reschedule your window clean for when you return back from your holiday because we might not be in your area when you return. If you want to ‘’Miss’’ your clean completely and not to be charged just let the office know by calling, sending a text or email at least one day before your window cleaning is due.
Our regular window cleaning round is approximately 4 weekly. Holidays, sick leave and extreme weather can affect our schedule. Also as the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual.
No, your window clean can fall on any day of the week between the hours of 8am – 6pm.
We send an automated text to all our customers the evening before we are due to clean. This is to remind you to leave the gate open. If we can’t gain access to the rear of your property because of locked gates we will clean the accessible windows. If we are in the same area over the next few days we may leave you a note to as you to text us when your gate is open but we can not guarantee this. If you have a large front gates which needs an access code we may ask for the code. We reserve the right to remove you from the round if access is repeatedly restricted.
If you haven’t already done so just visit our website, go to the ‘’payments’’ page and complete the GoCardless Direct Debit form. The mandate only takes a minute to complete & you only have to do it once. Sorry but we don’t accept payments by cash, cheque or bank transfer.
Yes on every visit we clean glass, frames, sills & doors. Please note – There is always a chance of water and particles of dirt running out from the gap between the window and the sill after the operator has left your property. This doesn’t mean the operator hasn’t cleaned your sills. Over time dirt trapped between the window and the sill will be washed out.
Yes we clean windows in light rain. Rain water is relatively pure so doesn’t effect the quality of the clean.
Yes we offer a 48 hour guarantee with all our window cleaning. If you are not 100% satisfied we will come back and re-clean for free. To book a free re-clean just let our office know by calling, sending a text or email.
A call out charge may be applied if we return to clean and we find it’s the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit. Please note that there might always be one or two water spots left on the glass, this is the trade off between quality and safety.
Yes our employees have liability insurance.
Yes, please go to pricing page or contact us to get a free quote.
We do not offer appointments or give times of arrival for regular external window cleaning.Just leave your gates open for the day. We clean windows from 8am to 6pm.
No there is not contract to sign. All we ask is that you have at least six cleans with us. You can cancel at any time after the six cleans. Just let the office know. Please give a reason for your cancellation.
If you wish to cancel your window cleaning permanently just let the office know by calling or sending a text or email. Please provide a reason for your cancellation. If you are moving house why not to take us with you? We cover most parts of London.
We are always happy to listen to our customers feedback and we will do our upmost to rectify any problems in a timely manner. When contacting us please be polite and & courteous. You can call us during normal working hours which are 8am – 6pm.
